Client Resources & Practical Guides
Practical guides for people recovering after a collision, written by our clinicians. Free to use, whether or not you are our client.
None of this replaces treatment, but recovery involves a great many hours between appointments, and having something useful to do in them helps.
Browse Our Resources
Each guide stands on its own. Start wherever is most useful.
Understanding Your Accident Benefits
What you are entitled to after a collision, who pays for what, and how to get treatment funded without a lawyer.
Read this guide →Insurance Terms Explained
OCF-18, MIG, CAT, IRB, SABS, LAT. What the abbreviations on your paperwork actually mean.
Read this guide →Coping Tools Between Sessions
Grounding techniques for flashbacks and panic, and what to do when symptoms arrive at three in the morning.
Read this guide →Supporting an Injured Family Member
What to say, what not to say, and how to help someone who insists they are fine.
Read this guide →Sleep & Relaxation
Why sleep breaks after a collision, why sleep hygiene advice rarely fixes it, and what actually helps.
Read this guide →Returning to Driving
A graded, practical approach to getting back behind the wheel, and how to tell when you need more than self-help.
Read this guide →Crisis & After-Hours Support
Who to call, when, and what to expect. Keep this one somewhere you can find it quickly.
Read this guide →Community Services in Your Area
Financial help, legal aid, transport, food security and other local support across Southern Ontario.
Read this guide →If You Need Help Immediately
Keep these numbers somewhere you can reach them without having to think.
Suicide Crisis Helpline
Call or text, any time, anywhere in Canada. Free and confidential, in English and French.
Our Office
289-547-5911 Toll Free 1-866-248-0567
Open 9 to 5:30, Monday to Friday, with evenings and weekends by appointment. If you are struggling between appointments during business hours, call us and we will make time for you.
Outside those hours our 24-hour answering service takes your call, so your message reaches us and we return it. It is not a crisis line, so if you need help immediately please use one of the services above.
Kids Help Phone
Canada’s 24-hour service for children and young people. Call any time, or text CONNECT to 686868.
Counsellors are trained to speak with children and teenagers, and there is a live chat option at kidshelpphone.ca.
COAST Crisis Outreach
Crisis Outreach and Support Team services pair a mental health worker with a specially trained police officer, and can attend in person where someone is in crisis at home.
COAST operates regionally, so the number depends where you live. Search for “COAST” with your region, or call us and we will give you the right number for your area.
ConnexOntario
Free, confidential information and referral for mental health, addiction, and problem gambling services anywhere in Ontario, 24 hours a day.
Useful when you are not in immediate danger but do not know what help exists or how to reach it.
Health811
Ontario’s free 24-hour service, formerly Telehealth Ontario. Speak to a registered nurse for health advice, including mental health concerns, in English and French with interpretation available in 232 other languages on the phone line.
A good first call when you are unsure whether a situation needs emergency care.
Explore More Ways We Can Help
Two more parts of Critical Trauma Therapy worth a look.
