Therapy Anywhere in Ontario

For most of what we treat, yes. Virtual delivery of trauma therapy, CBT, and EMDR is well established and effective, and for many people it is the right arrangement.

That said, we generally recommend in person where it is possible. Seeing someone in their own home or in our clinic tells us a great deal that a screen does not, including how they are moving, managing at home, and coping day to day, and it allows us to assess and treat the whole picture rather than part of it. Virtual care is the right answer when travel, distance, childcare, or pain make attending difficult, and plenty of clients also find it easier to talk from their own sofa than in an unfamiliar room.

Where something genuinely needs to be done in person, we will say so. TMS, neurofeedback, and our device-based assessments require attendance, and while we do offer virtual physiotherapy, hands-on treatment can only be provided in person.

A phone, tablet or computer with a camera, an internet connection, and somewhere you will not be overheard. Headphones help with privacy and with sound.

You do not need to install anything complicated. We send a link, you click it at your appointment time.

If your connection is unreliable, tell us. We can work with audio only, and we can arrange a phone appointment instead.

We use a secure platform that meets Canadian privacy requirements for health information. Sessions are not recorded.

The bigger practical question is usually your end. If you share a home and privacy is difficult, tell us. People have sessions in parked cars, in gardens, on walks and during a school run, and we will work around your circumstances rather than expecting ideal conditions.

We generally recommend virtual sessions for children aged ten and up, as younger children find it much harder to stay engaged with a screen and usually do better in person or at home. Where a young person is seen virtually, we ask that a parent or guardian be nearby, and we keep sessions shorter and more active.

For some children in-person work is genuinely better. We will tell you honestly which we think applies, and our Our Grimsby, St. Catharines, Oakville, and Kitchener clinics all see children in person, and we also offer in-home appointments. Where it suits a child better, we can attend at school as well, with the school’s authorisation to be on the premises.

Some assessments can be conducted virtually, including our social work and psychotherapy assessment and much of a vocational assessment.

Others require attendance because they involve physical measurement: neuropsychological testing, the neuromuscular and gait assessment, and the driving anxiety assessment. The quantitative sleep assessment happens in your own bed, with the device delivered to you.

We will explain what needs to happen where before anything is booked.

Yes. Accident benefits and extended health plans cover virtual appointments on the same basis as in-person ones. We complete the paperwork and bill your insurer directly.

How funding works →